Q: What are the benefits of soy wax and beeswax? A: Soy wax is a natural renewable resource, extracted from soybeans, burning will not produce carbon residue, low melting point (about 42-55 degrees), containing soy lecithin and isoflavones, wax liquid can be used as an emollient oil, help repair damaged skin cells, make skin tender. Bees Wax is a naturally derived ingredient that is very expensive, and the wax nest left over after the beekeeper collects the honey is directly dissolved into beeswax, leaving a faint honey aroma, and beeswax is widely used in cosmetics and skin care products to soften and soothe the skin and prevent moisture loss.
The soybean wax and beeswax selected by Lapzuk are safe and environmentally friendly, and will not produce black smoke and toxic substances when burning, the melting point of natural wax is lower than that of artificial wax, and the burning time is 30~50% longer than that of general paraffin, which is relatively durable, and is more durable than Paraffin Wax and Gel Wax that can be bought on the market. There are even some brands that use paraffin wax mixed with vegetable wax, which can make many beautiful candles, but when burned, it will also release toxic substances, and it is easy to leave black and gray residues in the can, which may have a negative impact on the human body if inhaled for a long time.
Q: What is the difference between the essential oil massage candle series and the aromatherapy oil candle series? A: The essential oil massage candle series is formulated with organic certified natural plant extracts, which have aromatherapy effects, which can be selected according to the problems you want to improve, in addition to the effect of absorbing smell, it can also absorb essential oils and moisturize the skin; The aromatherapy oil candle series is made of IFRA aromatherapy oil formula, which is safe and stable, and is dominated by aroma, which can be selected according to your favorite fragrance category, and uses aroma to change the mood without functional effect.
Q: What is the reason why the candle is very fragrant when I first open it when I buy it, but the smell gradually fades after that? A: The ability to diffuse the fragrance depends on many factors: the size of the candle, the size of the space, the degree of dissolution of the candle (the wax pool is ideal for dissolving to close to 1cm), air humidity, air circulation in the space, the concentration of essential oils or aromatherapy oils, the distance between the candle and the user, whether the taste of essential oils or aromatherapy oils is strong or light, the degree of personal sensitivity and habit of aroma, the temperature of using the wax melting lamp… Wait a minute Our candles do not add artificial fixatives, all rely on candle burning or use wax melting lamp heating to release the aroma, please try to put it close to the user, so that the aroma is more stable for the user to absorb. It is recommended to use a wax melting lamp or candle for no more than 4 hours, because if the candle is heated for too long, it may cause the essential oil molecules on the surface layer to volatilize too much, and the fragrance will gradually disappear.
Q: What is the difference between candle wicks? A: 2 imported wax cores used in Lapzuk products: -Wooden wick Made of natural wood in the United States, there will be a slight “crackling” sound when burning, the sound is like burning wood blocks, with a sense of healing, the wood core is wider and the flame is triangular, which is easier to darken the surrounding wax and consume faster.
-Cotton wick Made of 100% natural fibers, the temperature is slightly higher than other wax cores, but thinner than wood cores, the wax consumption is slower, relatively durable, the combustion process produces less charcoal, can keep the wax clean, because it is smaller, the wick may be offset or bent after burning, or the wick length should be shifted and trimmed from time to time.
Q: Can I return the container after it has been used up?
A: Of course, you can return it to our self-pickup point or studio, if you return it, please notify us for a record, and enjoy a discount of 10 yuan on your next purchase.
Q: Are Lapzuk products safe for furry children? A: Lapzuk’s products are not tested on animals, all products should be used according to the instructions of the product, please ensure that the furry children will not be accidentally eaten and have direct contact with the skin, and keep the air circulation, and should not force them to stay in the diffuser space. As each furry child has different sensitivities and tolerances to the environment, please consult your veterinarian directly if you have any questions about using Lapzuk products around your furry baby.
Q: Why do candles appear… White haze / crystallized / not smooth / sunken / sweating? A: Soybean wax has a low melting point and a softer texture than paraffin, which will cause “thermal expansion and cold contraction” due to the external ambient temperature change, and may not be completely flat under the transparent glass. If there are unevenness, bubbles or depressions, it is normal, but it will not affect the quality itself. For the sake of the aesthetics of the candles, some brands forcibly add artificial anti-shrinkage agents or mixed paraffin wax in the later stage. For the sake of your health, accept the little imperfections of soy wax nature.
Q: How can I clean up my candle glass if I want to reuse it? A: Scrape off the remaining wax in the cup, blow it with a hair dryer, wipe off the wax oil with a paper towel, blow the hot sticker by the way, and then wash it with hot water and dish soap. (This is also the case for cleaning No.Zero’s white crystal.)
Business
Q: Can we cooperate with business/mass customization/brand gifts? A: Welcome to contact us at info@lapzuk-member.com
Order & Deliveries
Q: How long does it take to ship? A: Spot products can be shipped within 2 working days, and freshly made goods can be shipped within 7 working days. The delivery time is about 2 working days in Hong Kong and 5-7 days in other regions, and the actual time depends on the transportation situation.
Q: Do you ship overseas? A: Candle products will be shipped to Taiwan, Macau and other regions temporarily, and the shipping cost will be subject to the shipping company.
Q: Can I change my order after submitting it? A: If you would like to make any changes to your confirmed order, please contact us at info@lapzuk-member.com as soon as possible with your order confirmation email. Once your order status changes to “Shipped”, no changes can be made.
Q: What should I do if I receive an incorrect item or a damaged item? A: If you receive an incorrect item, please contact us within 3 days of receipt to explain the problem and attach relevant photos as much as possible, please refer to the “Damaged Goods and Returns and Replacements” section of the “Terms of Use and Service” for details. Lapzuk shall not be liable for any loss or damage caused directly or indirectly by the delivery personnel.
